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Supplier Development


Supplier development is an essential element of UTC’s strategy for developing a world class integrated supply chain. We provide numerous resources for our suppliers to support continuous improvement and Lean manufacturing.

UTC’s operating system for quality and continuous improvement is called Achieving Competitive Excellence (ACE). ACE integrates a philosophy, a suite of well established tools, and a commitment of total employee engagement to increase operating efficiency, reduce waste and improve customer satisfaction. ACE tools are available to UTC suppliers worldwide and provide a platform upon which they can implement a proven system of continuous improvement that matches UTC’s internal operations.

UTC Supplier Gold

UTC’s ability to achieve perfect quality, 100 percent on-time delivery, and best in class business results depends heavily on supplier performance. In fact, 75 percent of what UTC makes comes from suppliers, so it’s crucial that suppliers perform to the highest standards. That’s why UTC has a program that facilitates and accelerates supplier performance improvements while recognizing suppliers who have achieved exceptional performance. This Supplier Gold Program establishes four levels of supplier achievement- Gold (the highest standard), Performing, Progressing, and Under-performing.

Suppliers who achieve Supplier Gold status receive considerable benefits and recognition. First and most important, they see substantial improvements in operating performance, which will enable growth. The Supply Management Council, which consists of the Vice President of Supply Management at each Business Unit, is made aware of them. Ultimately, it's UTC's strategy to grow our business with Gold suppliers.


UTC suppliers are eligible for training and on-line supplier health assessments. Supplier training includes UTC’s signature Ito Foundations course which provides a strong base for building a quality culture within your organization. Supplier Gold tools are also available to assist you in developing a quality culture within your organization. Finally, our on-line Supplier Health Assessment tool is a useful way to help you identify opportunities for improvement. All training and tools are available in multiple languages.